When you are troubleshooting a problem with a client, an employee or boss actions speak louder than words. Don't stick your head in the sand and away, confronting them makes you a better person and leader. Communication is essential not discussing problems openly and is the biggest problem. To many people send an email and think the problem is solved. I call this Communication Illusion, and it is only growing as we lose the human to human touch in today digital world.
Listen to what your client, colleague or employee has to say because they will have a different view than yours. Their idea could make yours better. Don't shut people down before you listen to them because not listening creates more problems, and that's what we want to avoid.
A company is only as good as its people. It Starts With People.
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